Shopping Centres

Shopping centres are high-traffic areas that attract millions of visitors across the country daily.

As with all densely populated locations, there are numerous security concerns that must be addressed when implementing a rigorous safety management system within a shopping centre as the management of public liability is paramount. In addition to the typical security issues that arise from crowds, shopping centres are also exposed to unique challenges due to the vast amount of services and shops within them. Retail stores, supermarkets, entertainment facilities and restaurants all face specific security concerns that can be intensified when set amidst the crowded context of a shopping centre.

While many assume that the primary security concern within shopping centres is theft, there are a multitude of other concerns that a shopping centre may encounter in its day-to-day operation.

Security personnel act as the main point of contact for shopping centre staff and guests if they experience or witness any kind of emergency or criminal activity. By providing a regular and consistent presence throughout the shopping centre, security personnel keep an eye out for suspicious activity and efficiently address any concerns should they arise. 

How a Constant security solution can enhance your centre’s operational efficiencies

In order to provide diligent service, shopping centre security personnel should be able to quickly respond to unanticipated situations while also playing a part in customer service and the management of public liability exposures. At Constant, our team has a comprehensive understanding of the security and safety requirements within the dynamic, fast-paced shopping centre environment. We understand the importance of implementing an in-depth security framework that prioritises the safety of all shoppers, tenants, contractors, staff and shopping centre assets.

The team at Constant strives for operational excellence and are highly trained in responding to the threats that can impact the operations of a shopping centre, including:

Medical emergencies and first aid

The high turnover of people means that medical emergencies are relatively common within shopping centres. Security personnel must actively be on the lookout for any medical emergencies and, when confronted with them, provide first aid and arrange any other necessary responses, including contacting emergency services.

Assault

The bustling setting of a shopping centre runs a significant risk of being abused by criminals looking to target unsuspecting people, while remaining concealed amongst the crowds. Personal disputes within shopping centres can also turn violent if not properly de-escalated by a trained security expert. Incorporating a high level of security within a shopping centre can help to prevent assault by actively monitoring for suspicious activity, both by foot and via technology.

Missing persons

The somewhat-chaotic nature of shopping centres means that it’s not uncommon for children or other vulnerable people to get lost or separated from their caregiver. Our security team understands that time is of the essence when it comes to responding to missing persons. Each Constant security professional is well-trained in organising quick and methodical responses to missing persons.

Crowd control

In Australia, retail crime costs businesses around $9 billion collectively each year. Trained security personnel can not only respond to instances of theft, but also deter shoplifting before it even occurs. Implementing a comprehensive security solution that incorporates both on-foot security personnel and cutting-edge technology is key to protecting businesses from retail crime.

Fire and structural hazards

The expansive, enclosed space of a shopping centre can be particularly vulnerable to fire or other safety hazards such as power failures and gas leaks. A core component of applying a strong emergency plan in a shopping centre is ensuring you have experienced security staff who can direct people away from hazards and coordinate an appropriate response to unsuspected hazards.

Shoplifting and vandalism

Crowd control is key to managing a security system within a shopping centre. Shopping centres can at times be unprepared for the unpredictable amount of crowds that can congregate in specific areas, especially during sales time. Constant’s security team are experts at conducting security assessments of shopping centre crowds and following management protocols to regulate entrances and exits to ensure safety. 

What makes Constant different

24/7 Support

Our friendly team is only ever a phone call away. 

National Expertise

With 8 offices spread across Australia, our staff have local knowledge that can be harnessed to deliver a localised response to security issues.

Innovative Technology

Our custom security solutions are backed by modern technology, including operational cloud platforms, body cameras, robotics and thermal imaging.

Enhanced Transparency

We prioritise transparency in our work, so you can be certain that you are receiving real-time updates.

Get in touch with us today

Discover how Constant can enhance your shopping centres’ security ecosystem by protecting your customers and staff. Reach out to our team today to explore our range of custom security solutions.

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Darren Smith

Business Development Manager

Darren’s core skills are in strategy, innovation, internal and external stakeholder management and developing B2B and B2C partnerships with a core focus on the customer experience.

He is a dedicated business and sales management professional who has worked in a variety of environments enabling a wide set of skills to be developed to support a number of professional settings. As a passionate advocate for the customer he is naturally able to deliver on internal and external customer expectations through proactive communication and due diligence.

David McFadden

Regional Manager – VIC, SA, QLD, WA, TAS

David McFadden has over 20 years’ experience in the security industry and has worked in Ireland, London and Australia. He has a proven track record in the management of national, multi-site contracts in addition to being responsible for large public and private sector contracts. David has been responsible for managing the London office of a large security company and brings this knowledge and expertise to Constant. As State Operations Manager for Victoria, he is responsible for overseeing security operations across the state. He has a real passion for customer service and has demonstrated this throughout his career, continuously putting the customer’s needs and expectations first. He strives to build mutually beneficial customer relationships, based on trust and communication.

Matthew Borg

Mathew Borg

Chief Executive Officer

Mathew Borg is the CEO of Constant and has been our leader since 2007. He is responsible for delivering the Company’s strategic objectives, overseeing efficient and effective operations while driving a unique customer experience. As a technologist Mathew has a keen sense for innovation, seeking out and developing best practices and industry leading technology.

He has a degree in Computer Science and Information Systems, has served for four years as part of the Royal Australian Infantry Corps and is a Justice of the Peace. With a solid understanding of crowd control, guarding, concierge, loss prevention and mobile patrol operations, Matthew will be your board level representative to ensure Constant’s performance meets the highest possible standards.

Natalia Bukovsky

National Sales & Marketing Manager

Natalia is Constant’s National Sales & Marketing Manager. She has extensive experience in protective services and electronic security, including alarms, access control, CCTV, smart-building technology, cloud monitoring and developing lone worker safety applications.

Her intrinsic understanding of marketing and sales principles, combined with a great knowledge of all facets of the security industry enable her to anticipate client needs and develop tailored solutions accordingly. Building strong client relationships has been key in helping her develop strong business partnerships that have both assisted her clients and generated substantial revenue growth for her employers.

Johan Nillson

National Business Development Manager

Johan is our National Business Development Manager and is responsible for generating new business opportunities for our company and supporting growth. His role involves corporate and business development, client retention, financial management, project management and policy development.

He is highly adept at managing people effectively to drive optimal business performance and exceed client expectations. Experienced in all facets of business management, Johan possesses excellent communication skills supported by the ability to form and maintain mutually beneficial business relationships both domestically and internationally.

Marle Andersen

National Business Development Manager Premium Workforce Services

Marie is Constant’s National Business Development Manager – Premium Workforce Services, dedicated to delivering bespoke premium security services for those clients requiring excellence in customer service.

With over 30 years experience in the Aviation, Travel and Hospitality industries, which are renowned for superior customer service, Marie brings with her a wealth of knowledge and insights into exactly what is required in delivering this uniquely distinctive service.

A highly skilled sales professional with longstanding relationship building ability with all her clients, makes Marie an integral and valuable member of our team.

Alan Dibb

National Operations Manager

Alan Dibb has over 30 years experience in the Security Industry, as the National Operations Manager for Constant, he is responsible for overseeing our security operations across all states in Australia and in NZ. His role involves financial P & L management, contract management, overseeing staffing operations, policy development, operational implementation and risk mitigation.

Alan has a proven ability to deliver contract requirements, maintain productive business relationships, in addition to demonstrated experience directing and motivating staff.

Michael Bell

Michael Bell

NATIONAL QUALITY & TRAINING MANAGER

Michael Bell’s 15 year tenure makes him one of the longest serving employees at Constant. He combines his security experience with decades of leadership in conducting training, learning and development courses, focusing on conflict management, work health and safety and defensive tactics.

Michael is a superb communicator, whose strong rapport with clients and deep understanding of their needs fosters outstanding performance in our security service delivery.

Michelle Vella

Michele Vella

CHIEF FINANCIAL OFFICER

Michele is a Chartered Accountant and brings with her over 10 years of experience in financial accounting and consultancy roles. Over the years, she has been successful in managing financial teams across a range of industries. As Constant’s CFO, she is responsible for overseeing all financial, reporting and risk management operations.

She works with the CEO and advisory board to develop, execute and report on financial strategy and operations at Constant. Michele goes out of her way to build strong relationships with our customers and suppliers, with a firm belief that communication is the key to cementing these relationships.

Stephanie Moffit​

HUMAN RESOURCES

Stephanie provides HR support to our Management team, including HR advice, strategic direction and HR projects and initiatives, as well as providing coaching, advice and mentorship to the more junior members of our team.

Stephanie assists with managing operational HR activities by providing advice and feedback when required across a range of areas including Award and legislative interpretation, remuneration, talent mapping, role design and classification, and performance management.

Con Constatinou

Head of Advisory - Risk, Safety & Security

Con’s role is to oversee risk and safety management, hazard identification, safety policy adherence, project management, electronic security consultancy and design.

He has been involved in the Security Industry since 1996 , providing him with a strong background in protective security, crowd control management, and conflict resolution. This experience is complemented by a corporate background within the finance industry, local government and public service where he was heavily involved with policy and procedures development and great client liaison.

Daniela Marsilli

National Commercial Lead

Daniela has more than 25 years of experience in the aviation industry, with a focus on business to business (B2B) commercial contracts requiring exceptional customer service, on time delivery and safe, compliant operations.

In a highly regulated industry where customer service is key, Daniela brings a wealth of experience – from running commercial contracts, to major iconic brands across Australia whilst performing to defined service level agreements (SLA’s).

Daniela will lead our operational and commercial teams to guarantee existing customers are serviced in accordance with SLA’s, ensure any new contracts are sustainable, and follow the highest degree of customer service excellence with transparent, compliant, and safe operations.

Kala Stoddart

Talent Acquisition Coordinator

Kala understands the demands of delivering suitable employees for clients, both in and outside the security industry. Her role involves interviewing and assessing prospective applicants, screening candidates and drawing up shortlists of candidates, organising interviews and selection events. Prior to joining Constant, Kala was responsible for high volume recruitment capabilities for MSS Security, across market sectors such as government, Defence events and venues, maritime, education, health, industrial, commercial property and retail. She works closely with our executive leadership team formalising our recruitment on boarding policies, processes and procedures.

Carl Forbes

State Manager - qLD

Carl has spent over 20 years in the security and integrated services industry managing many State and National contracts for large providers in Western Australia, Queensland and NSW prior joining Constant. Working for many years in the UK, Carl has a great deal of experience in managing teams of staff of up to 1000 and sites of up to 70 at any one time. Carl has owned his own security company in WA, employing almost 200 guards across the region. Managing contracts in the government, private and mining sectors. His unique wealth of experience makes Carl an integral part of our interstate team delivering impeccable services across OLD.

Shopping Centres

Constant has a comprehensive understanding of security requirements within dynamic fast paced shopping centre environments. We recognise the nuances and varying eco systems, even between the various centre locations. We understand that for all shopping centre owners and operators, creating unique shopping experiences is key, alongside an in depth security framework which prioritises safety and protects all shoppers, tenants, contractors, staff and shopping centre assets. Explore how our operational cloud platforms with access to real time data enhances your centres operational efficiencies, enabling quick response to emergencies and threats by the security teams on the ground. Learn more by contacting us.

Gordana Adams

State Manager - SA, WA

Gordana Adams commenced with Constant in 2018 as State Operations Manager for South Australia, she is responsible for overseeing security operations across the state. Her responsibilities include financial management, contract management, overseeing the security team, payroll, HR, rostering, policy development, implementation and staff training.

Having previously worked managerial roles within the security industry in customer service for Adelaide Airport and as Shift Supervisor for Sydney Opera House, Gordana has a strong knowledge of aviation laws and events security with more than 15 years’ experience in the management of people, projects, procedures and compliance management, in both public and private security sector environments.

Katie Gothard

State Operations Coordinator - WA

Katie is Constant’s Operations Coordinator in WA and has been with us for over 4 years. She is an astute, efficient, hardworking and well-presented individual with a wealth of administrative and customer services skills dealing with clients in various sectors such as retail, hospitality and banking in the security industry.

Contact

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Madeleine Giorgio

Human Resources

Madeleine provides HR support to our management team, including HR advice, strategic direction and HR projects and initiatives, as well as providing coaching, advice and mentorship to the more junior members of our team. Madeleine assists with managing operational HR activities by providing advice and feedback when required across a range of areas including Award and legislative interpretation, remuneration, talent mapping, role design and classification, and performance management.

Arts, Entertainment & Recreation

Constant’s client portfolio is significant in the arts, entertainment and recreation industry, proudly built since 2003. We are clear leaders in this sector with a reputation for delivering successful and safe events, including the City to Surf and New Year’s Eve celebrations. Our expert security personnel have the capability and experience to manage large security teams and integrate seamlessly with event owner and venue operator key stakeholders. Our management of concerts in both venues and outdoor events is well established and caters for all facets of operation including crowd and access control, ticket collecting, screening and searching, rovers and response, perimeter control, moshpits, first aid, supervision and management. Constant’s pedigree and deep understanding of what is required in providing security to large public open spaces, iconic Government buildings, crowded places, opera and ballet theatres, comedy and film venues, live music environments, TV productions and red carpet events will assure you we are the natural security partner of choice for you.

Commercial Office

The Commercial Office sector has proven to be resilient against the challenges that came with the pandemic throughout 2020 and 2021. The Impact of COVID19 resulted in changes to how people work, with the shift to remote working from home affecting property owners, facility managers, tenants, contractors and visitors alike. Whilst this turbulent period has impacted the commercial office sector, as lockdowns and COVID-19 related restrictions lifted, even though some will likely continue to operate remotely, others are slowly returning to their offices and are accommodating larger collaborative workspaces to maintain social distancing.

Constant remains at the forefront of bespoke, innovative security services assisting commercial office owners and operators with both technological innovations and high calibre security personnel and we welcome you to explore how Constant can achieve operational efficiencies in your business.

Data Centres

It is no secret that high levels of security are demanded within mission critical environments to minimise risk of disruption to operations. Constant will customise plans to help your organisation to maximise protection and minimise risk for your data centre or colocation facility. We begin by analysing the physical property, beginning at the perimeter of your data centre allowing us to determine best practice operational processes for all who use your facility. We work with you to support your operations and incorporate continuous improvement to minimise risk of failure or disruption within your facility. Constant has a comprehensive understanding that it is essential there are no interruptions or system failures in delivering our security service within your facilities and that the core of security in-depth frameworks is to protect people, assets and information. Invite Constant to be your next security provider. Contact us.

Hotels & Resorts

As the Australian economy recovers from the disruption of the past 2 years and our international borders begin to reopen, Constant recognises the  boosting demand from visitors from all over the world and the impact this will have on both the tourism and security industry . Constant is no stranger to delivering exceptional security services to luxury and premium accommodation clients and their guests. Many years of experience in this industry, will assure any Hotel or Resort operators of our capability and ability to integrate with your inhouse teams. Contact us to find out how.

Government

The highest level of professionalism and appropriate clearance levels for government contract deployments, such as Baseline through to Negative and Top Secret Positive Vetting is required to provide security services to many high-risk environments for federal, state and local government institutions and facilities.  Constant achieves this by integrating innovating tech solutions with highly skilled and expertly trained security personnel.  Your trusted and dependable partner is Constant. Contact us.

Retail

The retail sector is an important key contributor to the Australian economy, estimated to attribute over $350 billion in turnover in 2021. An important sector for Constant as well, as we currently provide customer-focused security personnel to a wide range of retail clients. Constant’s demonstrated experience should espouse confidence that we have the required capability to work with retail sector clients. Constant has never rested on its laurels and continues to deliver market leading loss prevention security services and customer service interactions at all levels. When you need retail loss prevention security expertise, Constant is the solution. 

Student Accomodation

Living away from home can be a daunting experience and for some students – a first time experience when they embark on tertiary education far from home. Constant’s clients in student accommodation focus on a people-first culture which shapes their vibrant, welcoming and enriching communities, specifically designed for today’s student preferences. Our success in reflecting this culture and enriching the experience of our clients’ residents, by delivering safe, secure and supportive environments has rewarded us with almost 10 years of continual student accommodation services in the  student accommodation sector. Look no further for your security partner. Contact us.

Warehouse & Logistics

The warehouse and logistics sector in Australia has an estimated annual revenue of over $100 billion and employs more than half a million people, increasingly utilising automation and artificial intelligence in its continuously moving environments to store, retrieve and manage its inventory. Constants commitment to risk management and workplace health and safety will ensure operational procedures, implemented at your facility will aim to reduce the likelihood of incidents. Our aim is to work collaboratively with you to ensure employee safety at all times, the protection of high value inventory from burglary, theft and damage from internal and external parties, ensure breaches of the physical boundary of the property do not occur and that your daily operations are not impacted.