Build-to-Rent Resident Support Services
Reimagining resident lifestyle, safety and support
Your build-to-rent communities are designed for lifestyle. Constant helps you deliver on that promise, redefining what it means to live in a secure, supported community where privacy, safety, peace of mind and a sense of belonging are at the forefront.
Time for a new approach to resident safety? Make it Constant.
Support, safety and security for your staff and residents
Our Resident Support Officer (RSO) program blends traditional security and concierge services with lifestyle, operational and safety support for your staff and residents. Integrating seamlessly into your team and community, your RSO caters to your unique needs through:
- Best-practice incident response
- Supervising communal areas, managing gatherings and addressing noise complaints
- Safe de-escalation of potential conflicts
- Support and enforcement of resident code of conduct while maintaining a community approach
- Preventing unauthorised access and ensuring safe premises
- Removal of tailgating intruders
- Detailed, compliant incident reports and escalation procedures
- Emergency preparedness, including alarm response, evacuations and emergency
protocols - Maintenance and safety checks, including oversight of building upkeep, fire safety and other critical checks
- Effective management of vendors and contractors
- Operational and administrative support as needed to keep your operations moving
Constant takes concerted action to ensure that residents remain safe in their accommodation. Depending on the operation, our build to rent services can include:
After-Hours Management
Access Control
Patrolling
Monitoring Group Gatherings
Conducting Safety Checks
Reporting & Documentation
Checking In Arrivals
Responding to Incidents
Enforce House Rules
Meet your Resident Support Officer
- Fully licensed and trained: With specialised training in crucial areas, including mental health, incident response and sexual assault/sexual harassment training.
- Vetted by you for cultural fit: Chosen specifically for your community to ensure alignment with your values and needs.
- A trusted community member: Positioned within your community as a reliable support and go-to person for resident needs and concerns.
- An extension of your team: Providing comprehensive safety, well-being and operational assistance as required by staff and residents.
All backed by our extensive training program for RSOs, which ensures they have the industry insight and practical skills to meet today’s needs and adapt to future challenges.
About Constant
24/7 support
Our team is only ever a phone call away. We provide clients with support on a 24/7 basis to ensure consistent customer outcomes. Customer service is more than just a policy to us: it’s a mindset.
National Expertise
With 8 offices spread across Australia, our staff have local knowledge that’s supported by the specialist executive leadership team. Our national footprint allows us to deliver services on any scale.
Innovative Technology
The success of modern security is dependent on accessing cutting-edge technology. Our team uses technology to provide transparency into the state of our clients’ security. From body cameras and thermal imaging to drones and robotics, you can be certain that your security system will be integrated with efficient and current technology.
Enhanced Transparency
Our systems and procedures are tailored to ensure compliance with laws and regulations in the security sector. We prioritise transparency in our work, so you can always be aware of new developments.
Sustainability
Constant has a dedicated Safety and Environmental Management procedure, accredited by international standards. We make concerted efforts to reduce the environmental impacts throughout our business practices by minimising waste and offsetting carbon emissions.
Extensive Experience
Extensive Experience We’ve worked across diverse industries. By incorporating a client-centric approach, our staff can seamlessly integrate into different industries and security models.
Our purpose
Constant reimagines security, creating safer spaces for your people, while optimising your operations to minimise risk, reduce costs and drive efficiencies. Since 2003, Constant has been providing Australians with peace of mind with our comprehensive security and safety services that harness incredible people, innovative technology and operational excellence.
24 HOURS X 365 DAYS
Get in touch with us.
